Customer Questionnaire

The purpose of this brief questionnaire is to assist us in gaining as broader understanding of your business, culture, environment, as well as your technical and support requirements.

If your contact with SilverBug is a result of poor performance by a current IT Provider, understanding your rationale for change would also ensure that the service expectation you have is effectively managed.

NOTE: Any information provided within this questionnaire is treated with the strictest of confidence.

Name

Company

Contact email

Contact number

1) What is it that your business actually does/provides?

2) How many staff does your business currently employ?

3) How many locations does your business currently have?

4) Is there a proportion of your current workforce that work remotely?

IF YES, please detail approximate number.

IF NO, is this a consideration now/ for the future?

5) Is your staff headcount expected to significantly rise within the next six months?

IF YES, please detail the approximate increase.

6) Is the number of locations expected to increase within the next twelve months?

IF YES, please detail the approximate increase.

7) How is IT within your business currently supported?

If answered (a), please go to Q12

If answered (b), please confirm the level of support provided.

(For example, do they support users/ servers/ Switches and routers etc?).

If answered (c), please detail exactly how the support is split.

(For example, do you support your users and they support your servers/ switches etc?)

8) If support is currently fully/ part outsourced, for how long has this been the case?

9) Has the period indicated been with the same provider?

IF NO, please confirm how many providers have been used.

10)What was the rationale for outsourcing your IT support in full/ part at that point?

11) Do the same reasons (as detailed in Q10) exist within the business today?

12) What are your reasons for considering outsourcing in full/ part now?

If answered (d) above, please provide more detail:

13) What level of outsourcing are you looking for?

14) When are you looking for the new outsourced agreement to commence from?

     

15) How many PCs / laptops does your business currently have?

16) How many servers does your business currently have?

17) How many switches/ routers does your business have?

18) What operating system(s) does your business currently use?

19) What other software applications does your business currently use?

20) What other aspects of support are important to you as a business, that you would want to form part of the new outsourced agreement?