IT Service Desk

Having a service desk of highly trained engineers ensures any issues are dealt with swiftly and effectively. Using their combined years of experience and our knowledge base they are able to resolve over 90% of all issues first time. For those that require further attention we’ve installed clear escalation channels to ensure the relevant engineer is informed immediately and the appropriate data provided so your issue can be resolved without delay.

Managed Service Desk

Some businesses don’t need comprehensive IT support. But even these businesses can have their staff diverted from work vital to their operation whilst they deal with lower level, time consuming issues.

That’s why we have created our managed service desk. Working together with existing staff our managed service desk logs and categorise issues, whilst resolving all those they can remotely. This ensures your in-house staff attend to only the most pressing issues.

To make the offering more attractive and business conscious we propose additional service features such as branding, it is this approach that makes us different and gives you a flexible partnership that is built to meet your requirements.

Benefits

• Guaranteed response times
• Cross-sector knowledge base
• ITIL certified support
• Proactive monitoring

Contact us Find out how SilverBug can help you exceed your IT goal.