Disaster Recovery

When disaster strikes having the technical knowledge, skills and resources to promptly get your business back on its feet and working effectively is important.

Using our Business Continuity solutions your data is safely stored and easily accessible to ensure our engineers can return core system functionality to your business following a disaster.

As a partner we understand that times of disaster are never easy but our drive to be honest and open means we never present you with anything other than the truth. Honesty and plain speaking when paired with our drive and commitment makes a real difference in getting your operations back to normal as soon as possible.

Our Disaster Recovery process has three components:

Planning: During this phase we assess and analyse your capabilities and using our expertise put together a proposal for you to approve. We also discuss and determine what your core system functions are, enabling us to produce a priority list for our engineers to work from in event of a disaster.

Preparation: The implementation of the approved proposal including installation of relevant software and processes. We work closely with each point of contact to prepare you both at a companywide and department specific level ensuring your business is comprehensively covered and able to respond effectively to any issues.

Implementation: If disaster strikes this phase actives and primarily revolves around the coordination of overall operations and the technical functions of our team. Once the disaster has been resolved we thoroughly assess the effectiveness of the operation and look to develop solutions designed to resolve any difficulties and begin to form a new plan.

Using the carefully designed processes we can enable your company to recover quickly avoiding the risk of affecting customers and damaging your bottom-line.

Built into all our Disaster Recovery solutions are comprehensive Service Level Agreements (SLAs) that ensure the service we provide meets the high standards expected by both as a provider and you as a client. Typical items included agreed minimum response and resolution times, out of hours contact arrangements and areas and items of responsibility.

Contact us Find out how SilverBug can help you exceed your IT goal.